Privacy Policy

Information We Collect

We collect information you voluntarily provide, including:

• Name, phone number, and email address submitted through contact or inquiry forms
• Vehicle information (make, model, license plate, VIN) provided for towing or impound release requests
• Location information you provide to describe a breakdown or pickup location
• Employment application details submitted through our careers form
• Billing and insurance information submitted for invoice inquiries

We also automatically collect standard web server logs (IP address, browser type, pages visited, and referring URL) when you visit our site. We do not currently use third-party analytics tracking scripts.

How We Use Your Information

• To respond to service requests, inquiries, and form submissions
• To coordinate towing dispatch and vehicle release appointments
• To process billing inquiries and communicate with insurance adjusters on your behalf
• To review employment applications
• To improve our website and services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Information Sharing

We may share your information with:

• Service providers who assist with dispatch, payment processing, or website operations, under confidentiality agreements
• Insurance companies or adjusters when you request insurance billing assistance
• Law enforcement or regulatory agencies when required by Oregon law, including Oregon Revised Statutes governing towing and impound operations

Data Retention

We retain personal information for as long as necessary to fulfill the purpose for which it was collected, comply with Oregon towing and impound record-keeping requirements, and resolve any disputes or legal obligations.

Security

Our website uses HTTPS encryption. Form submissions are transmitted securely. We take reasonable precautions to protect your information, but no transmission over the internet is 100% secure.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children.

Your Rights

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal requirements. Oregon residents may have additional rights under Oregon privacy law.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.