FAQ — Elite Towing & Recovery

Question 1

How do I find out if Elite Towing has my vehicle?

Accepted Answer

How do I find out if Elite Towing has my vehicle?

Question 2

My vehicle isn't in your system. Who else could have it?

Accepted Answer

My vehicle isn't in your system. Who else could have it?

Question 3

What do I need to bring to pick up my vehicle?

Accepted Answer

What do I need to bring to pick up my vehicle?

Question 4

What are your pickup hours?

Accepted Answer

Vehicle pickup is by appointment only, 24 hours a day, 7 days a week, 365 days a year. Appointments outside Monday–Friday 8 am–5 pm may incur an after-hours surcharge.

Question 5

How do I schedule a pickup appointment?

Accepted Answer

How do I schedule a pickup appointment?

Question 6

How much will it cost to get my vehicle back?

Accepted Answer

Fees include the base tow charge plus daily storage. An after-hours surcharge applies to appointments outside standard business hours. The exact total is calculated at time of pickup.

Question 7

Can someone else pick up my vehicle for me?

Accepted Answer

Can someone else pick up my vehicle for me?

Question 8

What forms of payment do you accept?

Accepted Answer

Payment methods vary by lot, and some locations accept cash only. Please contact the lot holding your vehicle before arriving to confirm accepted payment methods and the amount due. Payment is required before the vehicle can be released.

Question 9

What happens if I don't pick up my vehicle?

Accepted Answer

Storage fees continue to accrue daily. After a set number of days required by Oregon law, the vehicle may be processed for lien sale.

Question 10

What are my rights under Oregon towing law?

Accepted Answer

What are my rights under Oregon towing law?

Question 11

What is private property towing?

Accepted Answer

Private property towing (PPT) is the removal of unauthorized vehicles from privately owned lots, driveways, or commercial properties. Elite Towing is licensed and bonded in Oregon to perform PPT under ORS 98.812.

Question 12

How do I set up a towing contract for my property?

Accepted Answer

How do I set up a towing contract for my property?

Question 13

What signage is required by Oregon law?

Accepted Answer

Oregon law requires signs at all entrances, clearly visible, stating the towing company name and phone number, and including the fee schedule. We provide compliant sign specifications when you set up a contract.

Question 14

Can I request a tow at any time of day?

Accepted Answer

Yes. We operate 24/7/365. Authorized property managers may request a tow at any time under the terms of your contract.

Question 15

Who can authorize a tow on my property?

Accepted Answer

Only the property owner or a designated authorized agent listed in the contract may authorize a tow.

Question 16

What happens after a vehicle is towed from my property?

Accepted Answer

We store the vehicle at our secure lot and notify the registered owner per Oregon law. The owner is responsible for all tow and storage fees — you are not charged.

Question 17

Do you bill insurance directly?

Accepted Answer

We work directly with GEICO, Allstate, and Progressive, subject to authorization and coverage verification. Customers using other insurance providers pay us directly and may request reimbursement from their insurer, depending on their policy. Reimbursement is not guaranteed.

Question 18

Which insurance companies do you work with?

Accepted Answer

We work directly with GEICO, Allstate, and Progressive. If you use a different provider, you pay us directly and may request reimbursement from your insurer depending on your policy.

Question 19

What if my insurance doesn't cover the full tow cost?

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Any amount not covered by your insurance is your responsibility at time of service. We'll let you know upfront what your policy covers.

Question 20

Do I need to do anything to start the insurance billing process?

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Do I need to do anything to start the insurance billing process?

Question 21

How long does insurance reimbursement take?

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Reimbursement timelines are determined by your insurance company. Contact your insurer directly for an estimate.

Question 22

Can I get a receipt or invoice for my records?

Accepted Answer

Yes. We provide a full itemized receipt at time of service. If you need a copy later, contact us with your tow date and vehicle information.

Question 23

What positions are you hiring for?

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What positions are you hiring for?

Question 24

Do I need a CDL to apply?

Accepted Answer

A CDL is required for heavy-duty towing positions. Light-duty and flatbed positions may require only a standard Class C license with a clean driving record.

Question 25

How do I apply?

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How do I apply?

Question 26

What does the hiring process look like?

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After submitting your application, qualified candidates are contacted for a phone screen, followed by an in-person interview and driving evaluation. Background and MVR checks are required.

Question 27

Do you offer benefits?

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Yes. We offer medical, dental, and vision insurance, plus a 401(k) retirement plan. Additional compensation details are discussed during the interview process.

Question 28

What areas do you serve?

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What areas do you serve?

Question 29

Are you available 24/7?

Accepted Answer

Yes. Our tow trucks are dispatched 24 hours a day, 7 days a week, 365 days a year — including holidays.

Question 30

How do I request a tow?

Accepted Answer

For new towing service, call (503) 724-5305. This line is reserved for active towing requests only.

Question 31

Do you offer roadside assistance?

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Do you offer roadside assistance?

Question 32

Can I leave a review?

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Can I leave a review?

Question 33

How do I report a concern or dispute a charge?

Accepted Answer

How do I report a concern or dispute a charge?

Frequently Asked Questions

Vehicle Pickup & Impound

Private Property Towing

Insurance Billing

Employment & Hiring

General Questions

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